Annandale

Contacting your Doctor

As you will appreciate, the doctors are very busy during consulting hours and may not always be available to speak to you. They will endeavour to phone you back as soon as they are able to. If the matter you are calling about is URGENT, you should inform administration staff when you phone, they will transfer your call to the Registered Nurse who will assist with your enquiry.
Email Correspondence to doctors is not available.

Walk in appointments

Home Visits

Transferring Medical Records

If you would like your medical records transferred to another doctor, our policy is that a summary of your record is forwarded. Copies are forwarded directly to the doctor after we receive written authorisation signed by the patient and the new doctor. We hold the original records for medico-legal reasons. A fee may be charged to cover the costs in printing, posting and checking of the records – you will be notified if a fee is to be charged.

Repeat Scripts

Patients are required to make an appointment for all repeat scripts

Test Results

If your doctor has ordered pathology tests, it is important for you to follow up on the results. To follow up on your results, please call the surgery after 11:00am. Due to privacy laws, information regarding results will only be provided to the patient or parent/guardian. Staff are only able to give information that has been provided to them by the doctor, please do not ask them to interpret your results as this can only be performed by your treating doctor.

Radiology Results – An appointment is required to review xray results, xrays will not be stored at the clinic.

Appointments

This practice runs an appointment system. If your condition requires URGENT attention, please inform the staff and this will be triaged. If you require a longer appointment, please notify the reception staff so extra time can be allocated. We understand that your time is valuable and while we try to adhere to our appointment schedule, the unpredictable nature of medical practice is such that doctors sometimes run behind. We regret any inconvenience to you should this happen.

After hours appointments

Recalling Patients

A recall system is utilised at the practice to ensure patients are recalled for procedures, tests and appointments. Our friendly staff will contact you via post or phone, so please ensure your personal details are up to date.
There is also a National Cervical Screening Register, Childhood Immunisation Register and Bowel Screening Register that the practice utilises. Please advise your doctor if you do not wish to be a part of these.

Patient Details

Our clinic is a Better Medical Practice. Patient information i.e. address, phone number and medical records held at this practice will not be released to any third party without your written consent. All staff are required to sign confidentiality agreements in order to maintain the security of confidential health records. For more information regarding the management of patient health information please click here.

Feedback

To ensure the continuity of high quality care, the practice welcomes feedback that will assist in maintaining our level of care. If at any time you are not satisfied with any part of your service/treatment, we encourage you to discuss your concerns with the Practice Manager