Taigum

Welcome to SmartClinics Taigum Medical Centre

If you have a confirmed Video Telehealth appointment, click the below button to be connected.

Telehealth Waiting Room

Masks

We encourage you to wear a mask inside our practice. If you have cold or flu symptoms, please book a telehealth appointment.

Cancellation Policy

As you can appreciate the doctors have allocated a specific time to see you. As a result, please be aware that there is a $90 cancellation fee for non-attendance or if less than 24 hours notice is provided.

Scripts

Please make a short appointment with your doctor for repeat prescriptions only.

Referrals

Patients are required to come in and see the Doctor for a renewal of a referral to see the specialist. Not all specialists bulk-bill or follow DVA schedules. Please ask the reception staff at the specialist’s rooms when making your appointment.

Recalls and Reminders

It is best practice to operate a recall system for abnormal results for pathology, radiology or specialist. SmartClinics Taigum has a recall system in place and we ask for your understanding and acceptance of this policy. If necessary, you will be contacted by one of our Doctors, Nursing Sisters or Receptionist – by letter, phone or SMS – usually to make an appointment concerning these results. We request, however, that patients ALWAYS ring the practice for their results, preferably between 12 noon and 2pm when the phone is not as busy.

Please ensure that you have up-to-date contact details at the Practice.

Transferring Medical Records

If you would like your medical records transferred to another doctor, our policy is that a summary of your record is forwarded. Copies are forwarded directly to the doctor after we receive written authorisation signed by the patient and the new doctor. We hold the original records for medico-legal reasons. A fee may be charged to cover the costs in printing, posting and checking of the records – you will be notified if a fee is to be charged.

Medical Students

The doctors are committed to the education of the next generation of medical practitioners. From time to time, we have medical students attached to our practice and our reception staff will inform you of this on arrival. If you prefer not to have a student present while consulting with your doctor, please let our reception staff know.

Telephoning your Doctor

Most problems are best dealt with in consultation rather than on the telephone. A Doctor or registered Nurse will always be available during normal surgery hours for emergency advice. If you have a message for your doctor, please relay it to our trained receptionist and she will pass it on to your doctor. You may be asked to see your doctor if he/she believes it necessary.

Safety and Security

To ensure the security of our premises CCTV monitors are in place in the practice’s waiting areas.

Continuity of Care

Our Practice encourages our patients to continue their care with the Doctor of their choice wherever possible. You will be asked to nominate your Doctor of choice and we will endeavour to make your appointment with this Doctor depending on availability.

Feedback

If you have any concerns with any aspects of our practice, please feel free to contact your Doctor, the Practice Manager or the Health Rights Commission on 07 3120 5999.